SHIPPING & RETURNS
Estimated Delivery Times
Standard 2-4 working days for Mainland UK, Northern Ireland, Scottish Highlands and Scottish Islands orders
Express Next day delivery for Mainland UK orders placed before midday
Europe 3-7 working days
USA & Canada 5-10 working days
Kindly note that our shipping prices at checkout do not include any local customs and duties charges. The customer will be held liable for any charges that may occur for items travelling outside of the UK. Shipping rates are calculated based on weight. If your country is not listed in our shipping destinations please contact us at email@example.com
We hope that you love your DB CERAMIC items as much as we do, however if something isn't quite right or you would like to return your purchase we are more than happy to offer a refund or exchange. We have a 14-day return policy. Kindly note that in order to be eligible for a return, your item must be in the same condition that you received it in: unused and in its original packaging. Customers are required to pay for return shipping and the order remains the customer's responsibility until we receive it back safely in our care - we, therefore, suggest you use a tracked postage service with insurance.
To start a return, you can contact us at firstname.lastname@example.org and we’ll send you instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.
If you have any questions or concerns about your return please don't hesitate to contact us at email@example.com
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you have any questions, if there is anything we can help you with - or if you would just like to say hello, we would love to hear from you. Please drop us a note on firstname.lastname@example.org and we will come back to you as soon as we can.